![]() ![]() " The United States Ombudsman Association (USOA), defines the public sector ombudsmen as "an independent, impartial public official with authority and responsibility to receive, investigate or informally address complaints about government actions, and, when appropriate, make findings and recommendations, and publish reports " Ombudsman may be alternatively known as "advocate," "citizen's representative," and "mediator. ![]() ” Ombudsman offices have been established in a variety of state, municipal, county, local, and federal governments, as well in academic organizations and businesses as an independent and impartial organization which assists in obtaining resolution of conflicts or complaints. The word “Ombudsman” is derived from the Swedish word meaning “agent” or “representative. Law, Criminal Justice and Public Safety.Communications, Financial Services and Interstate Commerce.E-Learning | Staff Professional Development.Research, Editorial, Legal and Committee Staff.Legislative Staff Coordinating Committee.Institute for International Cooperation.
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